About the Trade-in & Cashback Promotion
Introducing RECYCLE.RECEIVE—an initiative from Sony, facilitated by Ecoactiv.
Purchase selected Sony headphones from the Sony Store and recycle pre-loved headphones from Sony, Apple, Beats, Bose or Samsung* to unlock up to $50 cashback! Offer is subject to change.
*Sony and its products are not affiliated in any way with Beats, Samsung, Apple and/or Bose and these brands are owned by third parties.
How It Works
1
Purchase Your New Sony Headphones
Buy selected Sony headphones from the Sony Store to qualify for the cashback promotion.
Sony WH1000XM4 headphones (black & silver)
Sony WH1000XM5 headphones (black & silver)
- Sony WF1000XM5 headphones (black, silver & pink)
2
Opt-In & Receive Your Prepaid Satchel
After completing your purchase in the Sony Store, you will have the option to opt into the promotion. Ecoactiv will then send a prepaid satchel directly to your preferred address.
3
Fill the Satchel & Post Back for Recycling
Place your pre-loved headphones from one of the following brands—Sony, Apple, Beats, Bose, or Samsung*—into the satchel, then drop it off at any Australia Post location.
4
Assessment & Receive Your Cashback Reward
Ecoactiv will assess your headphones at a certified recycling facility, and if they meet eligibility, up to $50 cashback will be issued to your nominated bank account.
* Sony and its products are not affiliated in any way with Beats, Samsung, Apple and/or Bose and these brands are owned by third parties.
What happens when your headphones arrive at the recycling facility?
Sony has chosen Ecoactiv to facilitate the recycling of your pre-loved headphones as part of this promotion. When your headphones arrive at an Ecoactiv-approved recycling facility, they undergo a thorough sorting, shredding, and recycling process. Valuable materials like copper, aluminium and metals are carefully extracted to maximise recovery and reduce landfill waste. Ecoactiv’s commitment to high recovery rates and sustainable practices means more resources are kept in use.
Click the button below to read about the extent to which your headphones can be recycled.
What updates will I receive on my trade-in?
Once your headphones reach the recycling facility, Ecoactiv will update you on the status of your trade-in process and cashback eligibility. You’ll also gain insights into:
- The typical amount of ewaste diverted from landfills.
- Key materials, like metals and plastics, recovered through recycling.
- How your recycling efforts contribute to Ecoactiv’s broader community waste diversion goals.
BONUS: Get 10% OFF eligible products at the Sony Store when you recycle other ewaste items with Ecoactiv
Recycle additional ewaste items through Ecoactiv and receive a 10% OFF voucher to use at any Sony Store on eligible products.
Example items:
- Computers and accessories (laptops, monitors, keyboards)
- Home entertainment (televisions, sound bars, speakers)
- Small kitchen appliances (toasters, blenders, coffee makers)
- Personal electronics (cameras, mobile phones, tablets)
- Connectivity devices (modems, routers, chargers)
Frequently Asked Questions
The Sony “Recycle Receive” promotion allows you to purchase selected Sony headphones from Sony Store online or Sony retail stores (Castle Hill, Chatswood and Parramatta) in Australia (see below), and then trade in pre-loved headphones from selected major brands using the provided Ecoactiv trade in-satchel to receive a cashback. Your pre-loved headphones will then be recycled by Ecoactiv.
The promotion commences at 12.00 am on Wednesday 27 November 2024.
The promotion is subject to change or cancellation without notice. Where this occurs, it will not impact eligible purchases made prior to the change or cancellation coming into effect, and customers who have made eligible purchases are still entitled to complete the process and obtain their trade in cash back (of either $30.00 or $50.00).
As at 27 November 2024, you need to purchase one of the following headphones from Sony Store Online or Sony retail stores at Castle Hill, Chatswood or Parramatta:
- Sony WH1000XM4 headphones – black and silver
- Sony WH1000XM5 headphones – black and silver
- Sony WF1000XM5 headphones – black, silver and pink
The above products may be varied or updated. Please refer to this https://store.sony.com.au/trade-in-products.html for the current list before making your purchase.
Refer to https://store.sony.com.au/trade-in-products.html to view the list of eligible pre-loved headphone brands which you can trade in for your cashback after you have made your purchase.
Purchases from Sony Store online:
- After placing an eligible order via Sony Store, you will be able to engage with the promotion via the unique link on the order confirmation page.
- This link will direct you to a specific Ecoactiv webpage, where you can opt into the promotion by filling out a form. You will then receive the steps both on screen and via email from Ecoactiv to complete your trade-in and receive your cashback.
- Customers who miss out on immediately opting in for the promotion at the time of order confirmation can contact our customer service team who can help facilitate opting into the promotion.
Purchases from Sony Store Castle Hill, Chatswood or Parramatta:
- The store staff will help sign you up for the promotion in store.
- When placing an eligible order via a Sony store and opting-in to the promotion, an email will be sent to your nominated email address which contains a unique link.
- This link will direct you to a specific Ecoactiv webpage, where you can opt into the promotion by filling out a form. You will then receive the steps both on screen and via email from Ecoactiv to complete your trade-in and redeem your cashback
Your traded-in headphones will undergo a process that involves separation, shredding, sorting into materials, and recycling where possible. Remaining materials will be disposed of responsibly by Ecoactiv.
For further information on how the recycling process works and the extent to which your pre-loved headphones can be recycled, please refer to the following information from Ecoactiv:
https://sonytradein.ecoactiv.com.au/sonyportal/material-education.ssp?page=raw_material_recovery
Once your satchel arrives at the recycling facility and is confirmed by Ecoactiv (and you have otherwise complied with the terms and conditions of the promotion), you will receive a cash payment via electronic bank transfer within 30 business days after the date your pre-loved product is received by Ecoactiv.
You will receive either $30 or $50 cash back.
The amount you receive will depend on the eligible Sony headphones that you purchase.
Please refer to this https://store.sony.com.au/trade-in-products.html which sets out the applicable cash back amount for the Sony headphones that you can choose to purchase from to participate in this promotion.
No, this promotion is available to all customers who purchase eligible Sony headphones.
If you haven’t received your satchel within 7 business days after providing your mailing address during the opt-in process, please contact the Ecoactiv support team at www.sony.ecoactiv.com.au/contact
Accessories, including charging cables for your pre-loved headphones, can be placed in the same satchel. Any accessories that could potentially pierce the satchel should be taped securely. All packaging should be disposed of responsibly.
You can drop your satchel off to any Australia Post location
You must commence the trade-in (See ‘How do I engage with the promotion’) of your pre-loved headphones within 10 business days of making your eligible purchase with Sony.
As part of opting into the trade-in promotion, facilitated by Ecoactiv, you will be asked to nominate a mailing address. A pre-paid satchel will be mailed to this address within 5-7 business days. The satchel with the eligible pre-loved headphones can be dropped off at any Australia Post location to have it sent to a recycling facility affiliated with Ecoactiv.
You must commence the trade-in of your pre-loved headphones within 10 business days of placing your eligible order with Sony, by opening an account with Ecoactiv and placing an order for your pre-loved headphones.
In addition, your pre-loved headphones must be received by Ecoactiv within 30 business days from the date you purchased your new headphones from Sony Store Online or one of Sony’s stores.
Any items submitted via satchel are considered traded-in and forfeit
No, any orders which receive a cash back payment via the Recycle Receive promotion are ineligible for the MySony ‘30 Day Love it or your money back’ benefit.
Similarly, headphones returned via the MySony ’30 Day Love it or your money back’ benefit are not eligible to receive a cash payment via the Recycle Receive promotion.
The full terms and conditions are available https://store.sony.com.au/trade-in-promo-terms.html.
